Ahmed Fahmy
Co-Founder & CEO
Ahmed leads process design, CRM workflows, automation, and dashboard implementation for Blackwing clients.
Business process consultants who stay through implementation.
We map how work runs, improve the process, and implement it in the systems your team uses.
Book an Operations ReviewWhy Blackwing exists
Process advice and implementation belong together.
Consulting often ends with diagrams. System projects often start before the process is clear. We connect the two and stay through documentation, implementation, training, and handover.
What Blackwing does
Define the work. Build it. Hand it over.
- As-Is and To-Be process mapping
- BPMN diagrams and process narratives
- SOPs, policies, handbooks, and templates
- Roles, governance, controls, and escalation paths
- Gap analyses and improvement backlogs
- KPIs, dashboards, and data requirements
- Systems implementation and coordination
- User manuals, training, editable files, and handover
Who does the work
The team mapping and building the system.
Kareem Waleed
Senior Business Process Consultant
Kareem maps operating models and digitizes workflows for service, software, real estate, and operations-heavy teams.
Lorena
Business Process Consultant
Lorena supports SOP cleanup, workflow mapping, and handover so teams can use the system after launch.
Ibrahim
Senior Developer
Ibrahim builds the integrations, automations, and internal tools that turn approved process requirements into reliable working systems.
How the team works
Practical rules for every engagement.
Start with the real process
We document how the work happens in practice, including the workarounds and exceptions, not only how a policy says it should happen.
Make ownership clear
The process shows who acts, who decides, who receives each handoff, and what happens when something goes wrong.
Build for daily use
Documentation and systems should help people complete the work instead of adding another layer of administration.
Hand over what was built
Clients receive the agreed editable files, operating material, training, and handover documentation.
Methods and frameworks
Use the method that fits the operating problem.
Blackwing's work draws on BPMN 2.0, Scrum, Waterfall, and Lean Six Sigma practices where they fit the project. They inform the work; they are not presented as certifications.
Next step